Frequently asked questions
From parking to payment, find out all you need to know for an enjoyable shopping experience.
Your Shopping Experience
In line with the latest Government guidance, from Tuesday 30 November face masks must be worn at all times inside the boutiques.
We also recommend that you wear a facemask at all times in the Village.
Face masks will be available for sale at each Village entrance point, all proceeds will go towards the NHS.
To ensure you have a relaxing shopping experience we would advise you to visit during our quieter times, click here to view these on our visit page.
We may sometimes at busy moments ask guests to wait outside the Village so that everyone has a safe and enjoyable experience. Our expert teams will manage Village capacity on a daily basis.
We have a range of guest services available including Luggage drop, Hands-free shopping, Home delivery, Free WiFi, Wheelchairs, Dog strollers, Pushchairs. Click here to view more information.
Please note, our guest services will operate differently on 25 to 28 November and 26 December to 2 January:
• No Valet Parking service will be available
• Hands-free Shopping will operate as bag drop only
• Shopping packages will be unavailable for purchase
• No mobility scooters will be available to hire
• Dog strollers will be unavailable
• Wheelchairs will be subject to availability
• Airmile claims will be processed online only. Click here for more details.
• The Group Welcome Centre Lounge will be closed
• Small Group check-in will take place at the Guest Concierge
• Home Delivery is available as usual. Please find more information here
Please contact the Guest Concierge for more information:
For full details please visit our Village Accessiblity page.
Our virtual shopping service allows you to easily shop the Village from the comfort of your own home. For more information on virtual shopping and the boutiques offering this service please click here.
We have a variety of options available to suit every hunger shopper. Please see the individual restaurant pages here to browse the menus.
We have multiple washrooms with hot water and soap throughout the Village. In addition, hand sanitising facilities are available throughout the Village, as well as in every boutique and restaurant and can be located on our interactive map which can be found here.
Each washroom area is monitored by an individual attendant.
We’re pleased to welcome responsible dog owners and assistance dogs to the Village.
- Please be responsible – dogs must always be on a lead. Guests must clean up after their dogs, and must not leave animals unattended in vehicles, especially on warm days
- Dogs must be kept on a short lead at all times
- Dogs may not be permitted in all of the boutiques, please check with individual boutiques directly
- Pet carriers are available for hire from the Guest Concierge (subject to availability)
- We reserve the right to ask poorly behaved dogs and their owners to leave the Village as a final resort
The Guest Concierge will be delighted to assist with your four-legged friend’s needs with...
- Pet carriers, which are available for hire, subject to availability, on a first-come first-served basis
- A complimentary VIP (Very Important Pooch) care pack, including special treats, poop bags, and exciting offers
- Water bowls, located at the Villages host carts and the Guest Concierge point
Please note we strongly advise you not to bring your furry friends to the Village during peak times (25 to 28 November, and 26 December to 2 January)
We are likely to be extremely busy and dog strollers will not be available to hire during these dates.
Yes, our Guest Concierge facility and the Train Station Information Hub are available for information about your visit, the boutiques, the restaurants, the local region and more. To get in touch, please call +44(0)1869 366266, email GuestConcierge@BicesterVillage.com or see our interactive map here for location.
Please wear your face masks when inside either of these areas. Masks can be purchased from each Village entry point with all proceeds going to the NHS.
Yes, visiting families and children can enjoy the play area, set against the back drop of the Village. With a carved-out tree trunk, fun lookout tower and tubular slide, the dynamic playground is sure to delight our younger guests.
Our digital queuing system allows you to reserve your place in a virtual queue at some boutiques. You will receive an SMS when it is your turn to enter. For more information on digital queueing and the boutiques offering this service please click here.
Please contact individual boutiques directly for more information on their return and exchange policy. You can find contact details for the brands here.
Please report cases of lost property on +44(0)1869 366301 or hand in items at the Guest Concierge. If you have lost something, we will take your details as well as a description of the item and you will be contacted if it is found.
Yes, ATM machines are available, please see our interactive map here for location.
We have complimentary wireless charging stations at the Guest Concierge and Train Station Hub, as well as a limited number of portable power banks for hire. Visit the Guest Concierge or Train Station Hub in Village for more information.
Yes, we have a luggage drop service available at the Train Station Information Hub, please call +44(0)1869 366266 for more information.
You can purchase the Bicester Village Gift Card online through our website here.
Bicester Village Gift Cards purchased online require activation at the Bicester Visitor Centre or Information Hub; please bring the Bicester Village Gift Card along with a photo ID and the letter with the booking reference number.
Yes, our experts are available by appointment to offer you a bespoke shopping experience. To book an apppointment please contact the team via WhatsApp here.
Please note face masks must be worn when visiting our Personal Shopping suites, or when inside our Village boutiques. We recommend they are worn when walking around the Village.
You will need to have an invitation to exchange for a VIP card. Customers who stay at hotels local to the Bicester and North Oxfordshire area may be given a VIP invitation by the Hotel Concierge to exchange for a VIP card at the Bicester Visitor Centre. If you have already signed up for membership, please look out for emails/mail announcing promotions and follow the instructions on how to redeem additional savings. If you are not a member yet, please register online here.
Bicester Village never offers VIP cards for sale; consequently, any cards that are being sold are invalid and cannot be used in the Village. If you have bought a VIP card online, it is possible your data has been illegally acquired and we recommend you contact your bank and/or debit/credit card provider.
Parking and Transport
Yes, Bicester Village has 76,000 square metres of parking so there will be plenty of room to park safely. Please follow the directions of our parking team who will direct you to the best available parking space.
No, we offer complimentary parking to all Bicester Village guests.
Valet parking service is temporarily suspended. We apologise for any inconvenience caused.
Bicester Village Train Station is located on site at Bicester Village and the pathway into the Village is a short walk, clearly signposted; our friendly hosts are on hand to help with directions, should you need assistance.
From Bicester North Station a regular shuttle bus service meets passengers to take them to the Village. This service is free if you have a train ticket to Bicester North or Bicester Village; please present your ticket to the driver. Alternatively an adult ticket is £2.25 and a child ticket is £1.15.
Face masks are compulsory on all Chiltern Railway services, and we also recommend that you wear a face mask inside Bicester Village Station and the Information Hub, located next to Bicester Village Station.
There is no taxi rank at Bicester Village, but we will be more than happy to order a taxi for you from a local company at our Guest Concierge.
To arrive in comfort and style with a private transfer, please click here.
Virtual shopping is a new service available at Bicester Village which enables you to purchase products directly from the boutiques remotely and have them delivered directly to you by the boutiques.
Full information on how to use this service is available here.
Please contact the individual boutiques to request applicable terms and conditions and privacy notices.
Visit our website and select your favourite brand from the participating boutiques’ list, then contact them directly by WhatsApp, phone or email to select items, make purchases and then arrange for them to be delivered by the boutiques to your home address. Delivery charges will apply – please ask the boutiques for details.
You may also be interested in our Virtual Personal Shopping service – please click here for more information.
We do not offer online shopping, but you can access your favourite brands virtually using our Virtual Shopping service. If you cannot make it to the Village – or while we’re closed – simply select a brand from the participating boutiques’ list on our website and contact them directly to shop. You can review collections via WhatsApp, email or video call and your purchases will be delivered to you.
There are currently over 100 boutiques participating in the Virtual Shopping service.
Please click here for a list of participating boutiques and their contact details.
In order to shop from more than one boutique, you must make each purchase seperately through each brand. Alternatively you may be interested in Bicester Village’s Personal Shopper Service which is operated by Value Retail Management (Bicester Village) Ltd. Please click here for further details.
Your purchases will be made securely via a digital payment solution. Our boutiques accept multiple payment methods including American Express, Alipay, JCB, Mastercard, UnionPay and Visa. Please contact individual boutiques directly for more information. Click here for a list of the participating boutiques and their contact details
The Bicester Village collections service is a service offered by Value Retail Management (Bicester Village) Ltd. in conjunction with participating boutiques which enables you to collect Virtual Shopping purchases by car directly from the Village. Please note that boutiques will pass us your [name, address and contact details] in order for us to provide this service to you.
When purchasing items through our Virtual Shopping service, participating boutiques will offer you the choice of delivery or collection, they will then advise you on what dates you can decide to collect your purchases.
There is no possibility of purchasing any goods without pre-ordering and arranging to collect them from the designated area.
Collection is from the designated area only.
Our App and e-Services
Consult the Visit page here or download the app to find out all you need to know to plan your visit to the Village.
Free Wi-Fi is available throughout Bicester Village and will require an email address to log in.
Sign up to our Membership programme here to be the first to get news and offers from the boutiques, restaurants and the Village.
Share your photos with us on our Instagram and Facebook by tagging @bicestervillage and follow us to see all the best pictures of the Village from other guests.