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Shopping Protocols

For a safe and enjoyable shopping experience

In line with government guidelines face covering must now be worn at all times in the boutiques, and is strongly recommended in the Village. Guests must also maintain a social distance of one metre or more from each other.

Face covering is available for purchase as you enter the Village from the blue carts at each Village entry gate.

In order to have a more relaxed shopping experience we advise guests to visit during our quieter times:

  • Weekday mornings 9.00 to 11.00
  • Weekday evenings 18.00 to 20.00

We have introduced a new Digital Queuing system to reduce waiting in line. You can now book a space in a digital queue at many of our boutiques and receive a SMS with your entry time.

For more information on our full Shopping Protocols, including thermal scanning, social distancing and hand hygiene please read below.

Our Shopping Protocols

Thank you for observing the following procedures:

  • Digital queuing

    To make the most of your time you can now book a space in a digital queue at some of our boutiques.

    Find out more
  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

    Discover
  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

    Find out more

Understanding Thermal Scanning

For the safety of our guests and colleagues, we have introduced a new policy of temperature checking our guests prior to Village entry. Thank you in advance for your cooperation.

Shopping protocols

اكتشفوا تجربة استثنائية كل يوم

لا تبعد Wertheim Village (فيرتهايم فيلاج) سوى 50 دقيقة عن فرانكفورت، وتضم ما يزيد عن 110 من المتاجر التي تعود إلى أبرز المصممين في العالم.