Frequently asked questions
From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.
Our New Shopping Protocols
Our first priority today is to protect the health and well being of our guests, the teams in the boutiques and restaurants, together with the wider community at Bicester Village. Following industry best practice and UK government guidance, we have introduced a new code of conduct in the Village to ensure individual and collective responsibility to keep everyone as safe as possible.
Please see below our new code of conduct and Shopping Protocols to ensure guests and teams can continue to enjoy the experience whilst respecting the safety measures in place.
In line with government recommendations we encourage guests to wear a mask when in the Village.
All guests will have their temperature scanned on arrival, with the exception of children in pushchairs.
Scanned data is not recorded. You may decline a temperature scan by not entering the Village. For more information, please click here.
We have introduced new social-distancing measures of two-metres between guests across the Village, boutiques, restaurants, contemplation room and other public spaces.
Due to our new social-distancing policy and in line with government guidelines, we will need to restrict the number of guests in any boutique at one time. This is in order to ensure both guests and boutique teams can maintain the appropriate distance. The number of guests per store will, therefore, principally depend on the size of the boutique and/or the number of people in the boutique teams. The number of guests allowed per boutique will be marked on the door of the boutique. Due to this restriction you may need to wait before entering a boutique. We advise you to use our digital queuing system, where possible, to make the most of your time in the Village. For more information click here.
We are asking guests to maintain a two-metre distance between themselves and members of the boutique team when inside a boutique, at the till or in the fitting room.
We have also introduced social distancing across all of our restaurants and food kiosks or popups again with a two-metre distance at all times.
We have installed floor markers at a two-metre distance across the Village, in front of each boutique entrance and inside each boutique to ensure our guests and teams can respect the social-distancing policy at all times.
We also are operating a social-distancing policy of two metres backstage, in our offices and for all visitors to the Village.
We are respectfully asking all guests to observe our social-distancing policy at all times and we will remind any guest who is not observing this policy that it is part of our new guest code of conduct and, therefore, any consistent non-observation of social distancing could lead to a guest/guests being asked to leave the Village.
New Deep Cleaning and Sanitisation Protocols
Before reopening, we have deep cleaned the Village including all backstage areas and all arrival zones.
We have introduced new deep-cleaning protocols across the Village, in the boutiques, in the restaurants, in the contemplation room and in all public spaces.
In addition, we will be regularly sanitising all surfaces in the Village, in the boutiques, in the restaurants, in the contemplation room and in all public spaces, including washrooms, throughout the day.
We are paying particular attention to the deep cleaning and sanitisation of all surfaces and touchpoints in our washrooms and baby-changing facilities.
Please note we may need to close an area to facilitate deep cleaning or sanitisation. We apologise in advance for any inconvenience this may cause.
Increased cleaning schedules and deep cleaning are in place throughout the Village.
New Hand Hygeine Protocols
We have introduced new hand-sanitiser stations across the Village. Hand-washing facilities with soap and hot water are also available throughout the Village in our washrooms. For hand-hygiene guidance, please click here. Please see our digital map on our website here or app for information on the location of these hand sanitiser stations and the locations of our wash rooms.
New Payment Protocols
To avoid contact, please choose contactless and cashless payment options. The teams in each boutique and restaurant can advise you on how to do this.
Our restaurants and outdoor terraces are now open for dining. All our food and beverage facilities are regularly sanitised and we are following a new code of conduct in line with government guidelines. All menus are now digital, so guests can browse online reducing any unnecessary contact. Please note due to the need to observe social distancing in restaurant kitchens and in the kiosks and pop-ups you may find that menus have been simplified and the number of dishes reduced; please click here for more information. To keep up to date with the future reopening dates of the Bicester Village restaurants, please consult the website before planning your visit.
New Digital Navigation
We recommend using our digital interactive map to find your way through the Village and to locate your favourite brands.
Increased deep cleaning and sanitisation schedules are in place throughout the Village daily. Hand sanitisers and hand-washing facilities with soap and hot water are also provided throughout the Village and can be located on our digital interactive map which can be found here. Each washroom area is monitored by an individual attendant.
In line with government recommendations we encourage guests to wear a mask when in the Village.
If we feel there are too many guests in the Village, we may ask guests to wait outside the Village for a short moment in the interests of everyone’s safety and well being. We expect to be able to manage this guest flow as fluidly as possible.
We will be continuously monitoring the number of guests in the village at any one time to ensure guests have the space to observe social-distancing requirements.
Due to thermal scanning procedures, it may take you a little longer than normal to enter the Village. Thank you in advance for your patience.
To ensure you have a relaxing shopping experience we would advise you to visit during our quieter times:
- Weekday mornings from 9.00 to 11.00
- Weekday evenings from 18.00 to 20.00
Our boutiques have limited capacity at this time. To avoid waiting you can now book a space in a digital queue at some of our boutiques where you will receive an SMS with your entry time. For more information on our digital queueing and the boutiques offering this service please click here.
Yes, due to government guidelines and social distancing the number of guests in a boutique at any one time has been significantly reduced.
In order for everyone to have a safe and enjoyable shopping experience we recommend that guests do not queue outside the boutiques.
Some boutiques and restaurants are also providing a new digital queueing system, please click here for more information.
Our boutiques have limited capacity at this time due to government guidelines and social distancing. To avoid waiting you can now book a space in a digital queue at some of our boutiques where you will receive an SMS with your entry time. For more information on our digital queueing and the boutiques offering this service please click here.
All guests and all Village teams, together with any other visitors to the Village, are required to have their temperatures scanned using a non-invasive process, with the exception of children in pushchairs. Scanned data is not recorded. You may decline a temperature scan by not entering the Village. For more information, please click here.
Unfortunately guests and all Village teams, together with any other visitors, displaying an elevated temperature (above 38°C) will not be allowed to enter the Village. We will recommend that any individual concerned should seek medical advice and we will look forward to welcoming them back to the Village soon.
Your Shopping Experience
Bicester Village reopens on Monday 15 June and will be open 9.00 to 20.00 Monday to Saturday and 10.00 to 19.00 on Sunday. On Sundays, larger boutiques open from 11.30 for browsing. Please click here for further information.
The majority of boutiques will be open on Monday 15 June, please see full list of all the open boutiques here.
Yes, our washrooms remain open with social distancing measures and regular cleaning schedules in place. In addition, we will be regularly sanitising all surfaces in the Village, in the boutiques, in the restaurants, in the contemplation room and in all public spaces, including washrooms, throughout the day.
Please contact individual boutiques directly for more information on their return and exchange policy. You can find contact details for the brands here.
Yes, our experts are available by appointment to offer you a bespoke shopping experience. For more information, email PersonalShopper@BicesterVillage.com or call +44(0)1869 329379
We encourage you to shop alone. In accordance with government and local health authority guidelines, we are asking all guests to adhere to social distancing so please be aware of this when planning your visit.
As part of our new Shopping Protocols, some of our guest services have been temporarily suspended. These includes valet parking, guest umbrellas, and guest luggage drop.
In addition, the hire of pushchairs, mobility scooters and puppy prams is also temporarily suspended. We apologies in advance for any inconvenience.
Hands-free shopping, guest wheel chairs, and tax-free shopping continue to be offered on a limited basis, subject to availability.
Free Wi-Fi is still available throughout the Village.
Currently our playground is temporarily closed, in line with our new Shopping Protocols and government guidelines. We apologise for any inconvenience caused. We hope play will resume as soon as possible.
Our new Shopping Protocols and government guidelines suggest that it is best whenever possible to choose contactless and cashless payment options in the Village. Please speak to a member of the Village team if you are unable to do so.
Yes, the Bicester Village Visitor Centre and the Train Station Information Hub are open for information about your visit, the boutiques, the restaurants, the local region and more. In line with our new Shopping Protocols and government guidelines, social distancing will be in place in both locations. To get in touch, please call +44(0)1869 366266 or email BicesterVisitorCentre@ValueRetail.com.
Yes, ChangeGroup will be open. Our new Shopping Protocols and government guidelines require social-distancing measures to be in place, and a limited service will be available.
Yes, the ATM machines will be available. The ATMs will be sanitised throughout the day.
Our luggage drop service is temporarily suspended. We apologise for any inconvenience caused.
You can purchase the Bicester Village Gift Card online through our website here.
Bicester Village Gift Cards purchased online require activation at the Bicester Visitor Centre or Information Hub; please bring the Bicester Village Gift Card along with a photo ID and the letter with the booking reference number.
Parking and Transport
Yes, Bicester Village has 76,000 square metres of parking so there will be plenty of room to park safely, respecting social distancing. Please follow the directions of our parking team who will direct you to the best available parking space.
No, we offer complimentary parking to all Bicester Village guests.
Due to our new Shopping Protocols and government guidance our valet parking service is temporarily suspended. We apologise for any inconvenience caused.
We have a selection of electric vehicle charging points available for guests to use free of charge. Each charging point will be activated by an attendant, observing social distancing at all times. Each charging point will be deactivated in the same way when a guest is ready to leave. Each charging point will be sanitised after each guest’s use. For more information, please email Bicester Visitor Centre on BicesterVisitorCentre@ValueRetail.com or call +44(0)1869 366 266.
Bicester Village Rail Station is located on site at Bicester Village and the pathway into the Village is a short walk, clearly signposted; our friendly hosts are on hand to help with directions, should you need assistance.
From Bicester North Station a regular shuttle bus service meets passengers to take them to the Village. This service is free if you have a train ticket to Bicester North or Bicester Village; please present your ticket to the driver. Alternatively an adult ticket is £2.25 and a child ticket is £1.15.
Our bus and coach service providers have put in place social-distancing measures and cleaning processes in accordance with government guidelines.
Please see Chiltern Railways' website for all information about travel to Bicester Village by train.
We encourage any guests travelling to the Village by train to use e-tickets and contactless payments where possible and to observe social distancing at all times as well as to follow government guidelines for safe travel.
At Bicester Village new Shopping Protocols are in place to ensure guests have an enjoyable experience. Please see here.
At Bicester Village station guests will be asked to observe our new code of conduct including social distancing. We respectfully ask all guests to maintain a distance of two-metres with other guests whilst at Bicester Village station.
In line with our new Shopping Protocols, our train station lounge will be deep cleaned and sanitised regularly, and will have social-distancing measures in place.
Our hosts in the Information Hub at the Bicester Village train station will be able to answer any questions about the new Shopping Protocols in place across the Village, the boutiques, the restaurants, the contemplation room, the washrooms and other public places.
Our hosts are also able to assist with navigating our website or downloading our app, which will help you make the most of their time in the Village with our new digital interactive map, our new digital queuing system and our new digital menus.
There is no taxi rank at Bicester Village, but we will be more than happy to order a taxi for you from a local company at the Bicester Visitor Centre.
Our Shopping Express® service resumes on 5 July with deep cleaning and social distancing measures in place. Click here to book.
To arrive in comfort and style with a private transfer, please click here.
Our App and e-Services
Consult the Visit page here on the Bicester Village website or download the app.
The Bicester Village app will give you full information about our new Shopping Protocols. This information is also on our website and can be accessed via QR codes in the village.
Free Wi-Fi is available throughout Bicester Village and will require an email address to log in.
Sign up to our Privilege loyalty scheme here to be the first to get news and offers from the boutiques, restaurants and the Village.
You can contact our Personal Shopping service to arrange a private appointment. For more information, email PersonalShopper@BicesterVillage.com or call +44(0)1869 329379
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