Guest services

Guest Concierge and Information Hub

Enjoy an unforgettable welcome

Visit either the Guest Concierge or the Train Station Information Hub for information about your visit, the boutiques, our guest services and the local area.

Open seven days a week, the Bicester Visitor Guest Concierge and Train Station Information Hub are here to make your visit more magical.

Contact either of these locations for access and information about Hands-free Shopping, Gift Cards, Dog strollers, Mobility scooters and more via the contact details below.

Please note in line with our new Shopping Protocols and government guidelines, social distancing will be in place in both locations. Click here for more details.

  • Our Shopping Protocols

    Learn more about our new shopping procedures, developed in line with government guidance.

    read more
  • Digital queuing

    To make the most of your time you can now book a space in a digital queue at some of our boutiques.

    Find out more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more

All your favourite designers in one place

Discover more than 160 boutiques, all with remarkable savings, all year round.

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