Guest services

Guest Concierge and Information Hub

Enjoy an unforgettable welcome

Visit either the Guest Concierge or the Train Station Information Hub for information about your visit, the boutiques, our guest services and the local area.

Open seven days a week, the Bicester Visitor Guest Concierge and Train Station Information Hub are here to make your visit more magical.

Contact either of these locations for access and information about Hands-free Shopping, Gift Cards, Dog strollers, Mobility scooters and more via the contact details below.

  • Virtual Shopping

    Enjoy shopping from the comfort of your own home, and our Village boutiques will deliver direct to your door.

    shop from home
  • Digital queuing

    To make the most of your time you can book a space in a digital queue once you're in the Village at some of our boutiques.

    How it works
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

  • Frequently asked questions

    From parking to payment, find out all you need to know for an enjoyable shopping experience.

    Discover more

All your favourite designers in one place

Discover more than 160 boutiques, all with remarkable savings, all year round.

Browse the boutiques