Accessibility at Bicester Village
Our Concierge team and Village hosts are on hand to assist you during your visit. If you have any questions or concerns, please contact the team on +44(0)1869 366266 or at BicesterVisitorCentre@ValueRetail.com.
All the boutiques are accessible by wheelchair and lifts are available in boutiques with multiple floors. If you require support accessing a boutique via our virtual queuing system, our Concierge and Village hosts are available to help.
We welcome all assistance dogs to the Village. If your dog requires a water bowl, please ask a member of our Concierge team.
The loan of wheelchairs in both standard and large sizes is available from the Guest Concierge or the Information Hub, located next to Bicester Village Station, subject to availability.
Seating is available throughout the Village. If you require assistance, please ask the nearest Village host or a staff member in a boutique.
We offer ample free parking directly outside the Village, with a number of accessible parking spaces located close to each entrance. Our parking team will be on hand to direct you to the nearest available space upon arrival.
Accessible toilets are located in all seven of our washrooms and don’t require RADAR key access. Each washroom is fitted with an emergency pull cord, grab rails, wider doors and lowered sinks.