Hands Free Shopping Terms & Conditions

Hands Free Shopping Terms & Conditions

Your guide to effortless shopping with the Hands-free Shopping service:

  1. Present your HFS wallet to the boutique assistant when making your purchase.
  2. Check that all of your purchases have been sealed in a security shopping bag.
  3. When you have finished all your shopping, please telephone +39 3920999164 at least 30 minutes before you wish to leave the Village, to ensure your shopping will be ready for you to collect.
  4. Collect your purchases from your chosen location.
  5. Hands-free Shopping is available until one hour before Fidenza Village closing time. Your purchases made during the final hour of Village opening will not be able to use Hands-free Shopping. Please ensure you have read and understood the following important conditions for your use of the Hands-free Shopping Service at Fidenza Village: We aim to collect your shopping and have it ready within 30 minutes of you informing us you wish to leave the Village. However, we do not guarantee this time period and we do not accept liability if for any reason your shopping is not available for collection within this period.

You must collect your shopping on the same day that you purchased the items. If for an exceptional objective reason you cannot collect on the day, you should notify us as soon as possible on +39 3920999164.

This does not affect your legal rights under the Consumer Code (d.lgs. 206/2005) . To assist with any problems, please notify us in person of any loss, damage or other problems as soon as possible on collecting your shopping.

We will process your personal information (identity, contact and transaction data) in order to register you for Hands-free Shopping Service and manage the service for your visit, on the basis of our legitimate interest in operating this service. We will not share this data with third parties or use it for other purposes, and we will keep it only for as long as necessary for operating the Hands-free Shopping Service. Under certain circumstances, you have rights to request access to, correction of or restriction or other controls of your data. For further details, please refer to the Fidenza Village Privacy Policy here or contact us on the phone number below.

The Hands-free Shopping Service at Fidenza Village is provided by Value Retail Management Italy S.r.l., via Federico Fellini, 1 43046 Fidenza (PR), +39 052433551 , freception@valueretail.com