Shopping Protocols

We have introduced Shopping Protocols across the Village in keeping with Government guidelines, to ensure you have an enjoyable shopping experience.

You can read the full list of shopping protocols below prior to your visit to the Village. In addition to following our normal shopping protocols, the wearing of face coverings is mandatory when indoors.

Cloth face coverings are not suitable for children under the age of 13 and anyone who:

• has trouble breathing

• is unconscious or incapacitated

• is unable to remove it without help

• has special needs and who may feel upset or very uncomfortable wearing the face covering

Do not criticise or judge people who are not able to wear a face covering.

Our New Shopping Protocols

Thank you for observing the following procedures:

  • Pre-book your parking

    We've opened a brand new two-storey car park. Pre-book now to reserve your complimentary parking space.

    Pre-book now
  • Digital Queuing

    We’ve introduced a digital queuing system that allows you to reserve your place in the queue at selected boutiques. Sign up, save time and make most of your day in the Village.

  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    See FAQs

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