Shopping Protocols

We have introduced new Shopping Protocols across the Village in keeping with Government guidelines, to ensure you have an enjoyable shopping experience.

We look forward to welcoming you back to Kildare Village to rediscover Village life, where shopping takes place in the fresh air and under open skies. We will be monitoring and restricting the number of guests in the Village for social distancing purposes. With many guests looking to spend time with us, we strongly encourage our guests not to travel to the Village without pre-booking. Pre-booking is highly recommended to ensure a designated complimentary parking space. Please note there may be a delay when entering the Village, even when you have pre-booked, due to restrictions on guest numbers for social distancing purposes.

Upon arrival to the Village, please allow for slower entry times to the boutiques, some of which have longer waiting times at peak periods due to restrictions on guest numbers. Pre-booking does not guarantee priority access to the boutiques and cannot guarantee entry to the Village at your booked time when the Village has reached its capacity. We encourage guests to register for digital queuing once in the Village; to make the most of their visit, guests can register for up to three queues at a time.

To make the most of your experience shopping with us, we recommend you visiting at a quieter time. Many of our guests are enjoying the quieter time of early morning, before 12 pm and later in the evenings, after 4 pm when it is less likely to be busy. In order to ensure a safe and enjoyable experience for all, and to respect the government guidelines on social distancing, we respectfully ask you not to queue in front of the boutiques. As per the recent government announcement, a face covering is recommended at all times in the Village and in the boutiques.

Our New Shopping Protocols

Thank you for observing the following procedures:

Best times to visit

The infographic below highlights the quietest times to visit the Village. Please note, this information is based on current data and may be subject to change.

Understanding Thermal Scanning

As part of our new Shopping Protocols, we are scanning all visitors and staff. Thank you in advance for your cooperation.

  • For an effortless experience

    Pre-booking your visit isn’t essential but it helps when it’s busy. Pre-book now to reserve your complimentary parking space and discover the newly arrived summer collections in 100 boutiques at your preferred time!

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  • Digital Queuing

    We’ve introduced a new digital queuing system that allows you to reserve your place in the queue at selected boutiques. Sign up, save time and make most of your day in the Village.

  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital Map

    Navigate through the Village and plan your day with our interactive map.


Shopping Protocols

Village Map

Explore the Village with our interactive map.

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