Frequently asked questions
From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.
Shopping Protocols & Information
Our first priority today is to protect the health and well-being of our guests, our the teams working in the boutiques and restaurants, together with the wider community at Kildare Village. Following Government guidelines, we have introduced a new code of conduct in the Village to ensure individual and collective responsibility to keep everyone as safe as possible. In accordance with the updated Government guidance issued on Friday 7 August, Kildare Village will remain open to welcome our guests from County Kildare. We respectfully remind our guests from elsewhere to follow the Government travel restrictions and we look forward to welcoming you back once the current restrictions are removed.
Please see below our new code of conduct and Shopping Protocols to ensure guests and teams continue to enjoy the experience whilst respecting the safety measures in place.
Face Covering
In accordance with legislation it is mandatory to wear a face covering in the village and boutiques.Thermal Scanning
Thermal scanners are in place for all guests and staff upon entering the Village. Please note that temperatures and any other personal data from you in this context are not recorded. Consent to undergo thermal scanning, and displaying a temperature below 38°C, is a condition of entry to Kildare Village at this time. Unfortunately, any person displaying a temperature of 38°C or above will not be permitted to enter the Village.You may decline a temperature scan by not entering the Village. For more information, please click here.
New Deep Cleaning and Sanitisation Protocols
Prior to reopening we have deep cleaned the Village including all backstage areas and all arrival zones.
We have introduced new deep cleaning protocols across the Village, in the boutiques, in the restaurants and in all public spaces.
In addition we will be regularly sanitising all surfaces in the Village, in the boutiques, in the restaurants and in all public spaces, including washrooms, throughout the day. We are paying particular attention to the deep cleaning and sanitisation of all surfaces and touchpoints in our wash rooms and baby changing facilities.
Please note we may need to close an area to facilitate deep cleaning or sanitisation. We apologise in advance for any inconvenience this may cause.Social Distancing
As per Government guidelines, Kildare Village is following social-distancing measures throughout the Village with the aid of floor markings to help you navigate your way around the Village. Social distance markings are also in situ inside the boutiques and while queuing in the restaurants and car parks.
Each boutique will be limiting the number of people able to enter at any one time due to social-distancing measures. In some instances there may be a waiting period to enter a boutique; we appreciate your patience at this time. For some boutiques there will be a digital queuing system in place whereby guests opting to join the virtual queue will be sent a text when it is their time to visit the boutique. For more information click here.
Dedicated Shopping Times For Vulnerable and Elderly Guests
Designated times have been introduced for our vulnerable and elderly guests between 9.00 am and 10.00 am on Mondays and Wednesdays. We would like to ask all of our other guests to respect this.New Hand Hygeine Protocols
We have introduced new hand-sanitiser stations across the Village. Hand-washing facilities with soap and hot water are also available throughout the Village in our washrooms. For hand-hygiene guidance please vist https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html#hand-washing
Please click here to see our digital map for information on the location of these hand sanitiser stations and the locations of our wash rooms.New Payment Protocols
In line with current Government guidelines, we are encouraging all guests at this time to choose contactless payment options where possible. Please also bear in mind that some of the boutiques may not accept cash at this time.Eating Out
The restaurants and food trucks in the Village are offering an order, pay and collect facility. For information on the food and beverage providers currently available at Kildare Village, please click here.New Digital Navigation
We recommend using our interactive digital map to find your way through the Village and to locate your favourite brands.In accordance with legislation it is mandatory to wear a face covering in the village and boutiques.
Increased daily deep cleaning and sanitisation schedules are in place throughout the Village daily. Each washroom area is monitored by an individual attendant. Hand sanitisers and handwashing facilities with soap and hot water are also provided throughout the Village and can be located on our digital interactive map which can be found here.
To ensure you have the most enjoyable weekend shopping experience with us, we’d like to invite you to book your visit in advance before travelling to the Village.
Pre-booking your visit isn’t essential but it helps when it’s busy. You can now pre-book your visit and reserve your complimentary parking space and discover the newly arrived summer collections in 100 boutiques at your preferred time!
Pre-booking does not guarantee priority access to the boutiques and cannot guarantee entry to the Village at your booked time when the village has reached its capacity. We encourage guests to register for digital queuing once in the Village”
Pre-booking couldn’t be simpler, giving you peace of mind to know you will have a designated complimentary car space upon arrival.
For more information and to book, please click here.
We will be monitoring Village numbers of guests in the Village so that there is space to observe social-distancing requirements as per Government guidelines.
Due to thermal scanning procedures, it may take you a little longer than normal to enter the Village. Thank you in advance for your patience.
We’ve introduced a new digital system that allows you to reserve your place in the queue at selected boutiques. Sign up, save time and make most of your day in the Village.
This means we can virtually hold and track your place in the queue without you having to physically queue up outside, and we’ll let you know once you’ve reached the front.
*Please note that waiting times can be longer for some brands during peak times. We encourage our guests to register for digital queues upon arrival at the Village. You can now register for up to three queues at a time.
You can find more information on Smart Shopping and how it works here.
The following boutiques will be operating the Smart Shopping service:
- Tommy Hilfiger
- Under Armour
- Levi's®
- Asics
- Nike
- Calvin Klein Underwear
- Gym+Coffee
- Dunne and Crescenzi L'Officia
- Micheal Kors
- Guess
- Benefit
- Reiss
- AllSaints
- Watch Station
- Kurt Geiger
You can find more information here.
*Please note that waiting times can be longer for some brands during peak times. We encourage our guests to register for digital queues upon arrival at the Village. You can now register for up to three queues at a time.
Designated times have been introduced for our vulnerable and elderly guests between 09.00 am and 10.00 am on Mondays and Wednesdays. We would like to ask all of our other guests to respect this.
Thermal scanners are in place for all guests and staff upon entering the Village. Please note that temperatures and any other personal data from you in this context are not recorded. Consent to undergo thermal scanning, and displaying a temperature below 38°C, is a condition of entry to Kildare Village at this time. Unfortunately, any person displaying a temperature of 38°C or above will not be permitted to enter the Village.
We use thermal imaging cameras to remotely scan you as enter the Village. Where we see a temperature of 38°C or above, we will ask you to wait in our cooling zone, allowing time for your temperature to drop naturally before re-scanning using a handheld scanner.
You may also decline a temperature re-scan. However, consent to undergo thermal scanning, and displaying a temperature below 38°C, is a condition of entry to Kildare Village at this time. Click here for more information on thermal scanning.
Unfortunately, any person displaying a temperature of 38°C or above will not be permitted to enter the Village.
We use thermal imaging cameras to remotely scan you as enter the Village. Where we see a temperature of 38°C or above, we will ask you to wait in our cooling zone, allowing time for your temperature to drop naturally before re-scanning using a handheld scanner. Please click here for more information on thermal scanning.
Your Shopping Experience
Please click here for all opening hours.
Please note that 9am to 10am on Mondays and Wednesdays will be dedicated to elderly and vulnerable shoppers.
The majority of boutiques will be open on Monday 15 June. Please see full list of all the open boutiques here.
The restaurants and food trucks are offering an order, pay and collect facility. The restaurant Dunne & Crescenzi will be open with limited seating capacity due to social-distancing guidelines.
You can register for the digital queue by scanning the QR code at the door. For more information on digital queueing, click here
For information on the food and beverage providers currently available at Kildare Village, please click here
Each boutique has its own fitting room policy. These policies have been prepared in the light of the latest government guidelines and will be continually updated by the brands should the guidelines change in the future. Please contact individual boutiques for more information. You can find all boutique contact details here.
As the fitting rooms in the boutiques will be regularly sanitised, there may be a short delay for their use. Thank you in advance for your patience and understanding.
Our new Shopping Protocols and Government guidelines encourage whenever possible the use of contactless and cashless payment options in the Village.
Brands currently not accepting cash payments are:
- French Connection
- Lindt
- Mulberry
- Musto
- TOG24
- The Kooples
- Ted Baker
- Swarovski
Please contact individual boutiques directly for more information on their return and exchange policy. You can find contact details for all boutiques here.
Yes, each boutique will be limiting the number of people able to enter at any one time due to social distancing measures. In some instances there may be a waiting period to enter a boutique; we appreciate your patience at this time. For some boutiques there will be a digital queuing system in place whereby guests opting to join the virtual queue will be sent a message to their phone when it is their turn to visit the boutique.
Please click here for more information.
In accordance with local health guidelines, we are asking all guests to adhere to social distancing so please be mindful of this when planning your visit.
Pandora, David Clulow, Clarks, Signet Jewellers, Tommy Hilfiger, Timberland, Superdry, Calvin Klein Jeans & Underwear all currently accept One4all vouchers.
Hands-free shopping, car charging, Dog Kennels, and wheelchairs/mobility scooters will still be available.
As part of our new Shopping Protocols some of our guest services have been temporarily suspended. These include;
- Car valet/valet parking
- Complimentary shuttle from train station
- Children's playground
We apologise in advance for any inconvenience.
Currently our playground is temporarily closed. We apologise for any inconvenience caused.
Yes, the Kildare Village Tourist Information Centre is open for information on your visit, the boutiques, the restaurants, the local region and more. In line with our new Shopping Protocols and Government guidelines, social distancing will be in place. To get in touch, please call +353 (045) 520 501 or email kvtic@ValueRetail.com.
You can buy a Gift Card online here or drop into the Tourist Information Centre during opening hours. Please be aware that social distancing measures will be in place.
Parking and Transport
We offer spacious outdoor parking facilities. Please follow the directions of our parking attendants who will assist you in finding the best available parking space.
No, we offer complimentary parking to all Kildare Village guests.
Due to our new Shopping Protocols and Government guidelines our valet parking service is temporarily suspended. We apologise for any inconvenience caused.
We have a selection of electric vehicle charging points available for guests to use free of charge. Each charging point will be sanitised after each guest’s use. For more information, please email our Tourist Information Centre at kvtic@ValueRetail.com or call +353 (045) 520 501
Currently the Shopping Express service is unavailable. We apologise for any inconvenience caused.
Please consult the Visit page here for information on how to get to the Village.
Our App and e-Services
The Kildare Village app will give you full information about our new Shopping Protocols. This information is also on our website and can be accessed via QR codes in the Village.
One of the principle advantages of downloading the app is to use our new digital interactive map here to navigate the Village and find your favourite brand or restaurant. All opening hours are also clearly indicated.You can also access information on new digital services such as virtual queueing here which allows you to make the most of your time in the Village.
Free Wi-Fi is available throughout Kildare Village which will require an email address to log in.