Frequently Asked Questions

Shopping Protocols

From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

Our New Shopping Protocols

Our first priority today is to protect the health and well-being of our guests, our the teams working in the boutiques and restaurants, together with the wider community at Kildare Village. Following Government guidelines, we have introduced a new code of conduct in the Village to ensure individual and collective responsibility to keep everyone as safe as possible.

Please see below our new code of conduct and Shopping Protocols to ensure guests and teams continue to enjoy the experience whilst respecting the safety measures in place.

Thermal Scanning
Thermal scanners are in place for all guests and staff upon entering the Village. Please note that temperatures and any other personal data from you in this context are not recorded. Consent to undergo thermal scanning, and displaying a temperature below 38°C, is a condition of entry to Kildare Village at this time. Unfortunately, any person displaying a temperature of 38°C or above will not be permitted to enter the Village.

You may decline a temperature scan by not entering the Village. For more information, please click here.

New Deep Cleaning and Sanitisation Protocols
Prior to reopening we have deep cleaned the Village including all backstage areas and all arrival zones.

We have introduced new deep cleaning protocols across the Village, in the boutiques, in the restaurants and in all public spaces.

In addition we will be regularly sanitising all surfaces in the Village, in the boutiques, in the restaurants and in all public spaces, including washrooms, throughout the day. We are paying particular attention to the deep cleaning and sanitisation of all surfaces and touchpoints in our wash rooms and baby changing facilities.

Please note we may need to close an area to facilitate deep cleaning or sanitisation. We apologise in advance for any inconvenience this may cause.

Social Distancing
As per Government guidelines, Kildare Village is following social-distancing measures throughout the Village with the aid of floor markings to help you navigate your way around the Village. Social distance markings are also in situ inside the boutiques and while queuing in the restaurants and car parks.

Each boutique will be limiting the number of people able to enter at any one time due to social-distancing measures. In some instances there may be a waiting period to enter a boutique; we appreciate your patience at this time. For some boutiques there will be a digital queuing system in place whereby guests opting to join the virtual queue will be sent a text when it is their time to visit the boutique. For more information click here.

Dedicated Shopping Times For Vulnerable and Elderly Guests
Designated times have been introduced for our vulnerable and elderly guests between 9.00 am and 10.00 am on Mondays and Wednesdays. We would like to ask all of our other guests to respect this.

New Hand Hygeine Protocols
We have introduced new hand-sanitiser stations across the Village. Hand-washing facilities with soap and hot water are also available throughout the Village in our washrooms. For hand-hygiene guidance please vist https://www2.hse.ie/conditions/coronavirus/protect-yourself-and-others.html#hand-washing
Please click here to see our digital map for information on the location of these hand sanitiser stations and the locations of our wash rooms.

New Payment Protocols
In line with current Government guidelines, we are encouraging all guests at this time to choose contactless payment options where possible. Please also bear in mind that some of the boutiques may not accept cash at this time.

Eating Out
The restaurants and food trucks in the Village are offering an order, pay and collect facility. For information on the food and beverage providers currently available at Kildare Village, please click here.

New Digital Navigation
We recommend using our interactive digital map to find your way through the Village and to locate your favourite brands.
Thermal scanners are in place for all guests and staff upon entering the Village. Please note that temperatures and any other personal data from you in this context are not recorded. Consent to undergo thermal scanning, and displaying a temperature below 38°C, is a condition of entry to Kildare Village at this time. Unfortunately, any person displaying a temperature of 38°C or above will not be permitted to enter the Village.

We use thermal imaging cameras to remotely scan you as enter the Village. Where we see a temperature of 38°C or above, we will ask you to wait in our cooling zone, allowing time for your temperature to drop naturally before re-scanning using a handheld scanner.

You may also decline a temperature re-scan. However, consent to undergo thermal scanning, and displaying a temperature below 38°C, is a condition of entry to Kildare Village at this time. Click here for more information on thermal scanning.
Unfortunately, any person displaying a temperature of 38°C or above will not be permitted to enter the Village.

We use thermal imaging cameras to remotely scan you as enter the Village. Where we see a temperature of 38°C or above, we will ask you to wait in our cooling zone, allowing time for your temperature to drop naturally before re-scanning using a handheld scanner. Please click here for more information on thermal scanning.
Yes, each boutique will be limiting the number of people able to enter at any one time due to social distancing measures. In some instances there may be a waiting period to enter a boutique; we appreciate your patience at this time. For some boutiques there will be a digital queuing system in place whereby guests opting to join the virtual queue will be sent a message to their phone when it is their turn to visit the boutique.

Please click here for more information.

Your Shopping Experience

We’ve introduced a new digital system that allows you to reserve your place in the queue at selected boutiques. Sign up, save time and make most of your day in the Village.

This means we can virtually hold and track your place in the queue without you having to physically queue up outside, and we’ll let you know once you’ve reached the front.

*Please note that waiting times can be longer for some brands during peak times. We encourage our guests to register for digital queues upon arrival at the Village. You can now register for up to three queues at a time.

You can find more information on Smart Shopping and how it works here.
The following boutiques will be operating the Smart Shopping service:
- Tommy Hilfiger
- Under Armour
- Levi's®
- Rituals
- Asics
- Clarks
- Nike
- Calvin Klein Underwear
You can find more information here.

*Please note that waiting times can be longer for some brands during peak times. We encourage our guests to register for digital queues upon arrival at the Village. You can now register for up to three queues at a time.
Hands-free shopping, car charging, Dog Kennels, and wheelchairs/mobility scooters will still be available.

As part of our new Shopping Protocols some of our guest services have been temporarily suspended. These include;
- Car valet/valet parking
- Complimentary shuttle from train station
- Children's playground
We apologise in advance for any inconvenience.

Parking and Transport

Our App and e-Services

The Kildare Village app will give you full information about our new Shopping Protocols. This information is also on our website and can be accessed via QR codes in the Village.

One of the principle advantages of downloading the app is to use our new digital interactive map here to navigate the Village and find your favourite brand or restaurant. All opening hours are also clearly indicated.

You can also access information on new digital services such as virtual queueing here which allows you to make the most of your time in the Village.