Kildare Village Virtual Shopping Frequently Asked Questions

What is Virtual Shopping?

This is a new service available at Kildare Village and offered by Value Retail Management (Kildare Village) Ltd (“we”, “us”, “our”) in conjunction with participating boutiques. Products are purchased directly from boutiques - please contact boutiques directly to request a copy of applicable T&Cs and their privacy policy. Purchase are either delivered directly to you by boutiques or you can arrange to collect from the Village, during village opening hours. Full information on how to use this service is available here.

How does Virtual Shopping work?

Guests can contact participating Village boutiques by phone, email or WhatsApp to organise the selection of their shopping, pay and the boutique will then arrange for their purchases to be delivered to their home address or collected from the Village, during village opening hours. There may be a delivery charge which will be agreed by the boutique team directly with our guests.

Guests who choose to shop multiple brands can choose an appointment with the Kildare Village Concierge or Personal Shopping team. The team will then organise their shopping, take payment and arrange delivery to the guest’s home address. There may be a delivery charge which will be agreed by the Concierge team directly with our guests.

What if I need to know more?

Both our boutique teams and our Virtual Concierge/Personal Shopping team are happy to answer any questions about this new service and are also contactable by phone +353 (0)45 520501or email KVTIC@valueretail.com

How do I book an appointment?

Visit our website for information on how to contact the Village boutiques and the Kildare Village Virtual Concierge/Personal Shopping team.

Do I have to pay for the Virtual Personal Shopping service?

Virtual shopppind directly with the boutique is complimentary. Contact your chosen boutique directly to arrange an appointment here.

There is a fee when shopping multiple boutiques through our Concierge/Personal stylist service which is fully redeemable against your purchases.

There is a small consultation fee for our Virtual Concierge/Personal Shopping services which is fully redeemable against a Kildare Village Gift Card that can be used during your appointment. This team offer consultations for guests wishing to upgrade their wardrobe, shop their Christmas gift lists or purchase from several boutiques at one time. There may be a delivery charge which will be agreed by the Personal Shopping team directly with our guests. Click here.

How many boutiques are participating?

There are currently over 60 boutiques participating in the Virtual Shopping service. Click here.

How do I find out which boutiques are participating?

Please click here for a list of participating boutiques, and contact details.

Are new boutiques going to be added?

Yes, new boutiques will be added, it’s a good idea to visit the website regularly to find out the latest list of participating boutiques. Click here.

What if I want to shop from more than one boutique?

You may be interested in Kildare Village’s Personal Shopper Service which is operated by Value Retail Management (Kildare Village) Ltd. Please click here for further details.

How do I pay for my Virtual Shopping?

Your purchases will be made securely via a digital payment solution. Can I return/exchange an item? Yes, please check with the individual boutiques as terms and conditions will vary.

How do I return/exchange an item?

Contact the boutique directly to arrange your return or exchange, or the Concierge/Personal Shopping Team if you purchased from multiple boutiques using this service.

Do you do gift wrapping?

No, all purchases will come in the brand’s packaging. If you choose our Virtual Concierge/Personal Shopping services please ask the team about our gift wrapping service.

What sort of things can I buy through the Virtual Shopping service?

You can buy the same brands and products that are in our Village boutiques as you will be shopping from the Village boutiques but from the comfort of your own home.

How do I find out what I can buy?

Visit our website to discover KildareVillage.com each brands shopping edit. There are also gift guides from Kildare Village which showcase all the best brands and products for fashion and style, beauty and wellness, home and fitness.