Smart Shopping

Digital Queuing

Make the most of your time in the Village

We will be monitoring and possibly restricting the number of guests in the Village for social distancing purposes. With many guests looking to spend time with us we strongly encourage guests not to travel without a booking. As per the recent government announcement, a face covering is recommended at all times in the Village and in the boutiques.

In order to respect social distancing, thank you for not queuing in front of the boutiques. Instead, take advantage of our new digital queuing system which allows you to reserve your place in an online queue at selected boutiques.

Sign up, save time and make most of your day in the Village.

*Please note that waiting times can be longer for some brands during peak times. We encourage our guests to register for digital queues upon arrival at the Village. You can now register for up to three queues at a time.

How it works

  1. Register

    Digitally reserve your place in the queue at selected boutiques by scanning a QR code at the boutique entrance, or by giving your name and mobile phone number to the boutique host.* You will instantly receive an SMS, confirming your approximate waiting time.

  2. Relax

    Continue to enjoy the Village while you move forward in the virtual queue. You can check your position and waiting time at any point from your phone.

  3. Return

    You’ll receive a text alert when it’s time to return to the boutique. Click on the link to let us know you’re on your way back. You’ll have 10 minutes to return to the boutique.

Participating Boutiques

Book your place in a digital queue at the following boutiques and restaurant:

  • Tommy Hilfiger

  • Under Armour

  • Levi's®

  • Asics

  • Nike

  • Calvin Klein Underwear

  • Dunne and Crescenzi L'Officina

  • Gym+Coffee

  • Micheal Kors

  • Guess

  • Benefit

  • Reiss

  • AllSaints

  • Watch Station

  • Kurt Geiger

Best times to visit

The infographic below highlights the quietest times to visit the Village. Please note, this information is based on current data and may be subject to change.

Please note you can now register for up to 3 digital queues at a time.

*1. Your personal data will only be retained for 24 hours; 2. It will only be used for the purpose of digital queuing; and 3. the brand to which the queue relates is the data controller of the general guest personal data. In certain circumstances Value Retail may be a co-controller of the general guest personal data.