Shopping Protocols

We have introduced new Shopping Protocols across the Village in keeping with Government guidelines, to ensure you have an enjoyable shopping experience.

In accordance with legislation it will be mandatory to wear a face covering in the village and boutiques from Monday August 10. However we strongly recommend that guests wear a face covering at all times in the Village.

Our New Shopping Protocols

Thank you for observing the following procedures:

Best times to visit

The infographic below highlights the quietest times to visit the Village. Please note, this information is based on current data and may be subject to change.

Understanding Thermal Scanning

As part of our new Shopping Protocols, we are scanning all visitors and staff. Thank you in advance for your cooperation.

  • For an effortless experience

    Pre-booking your visit isn’t essential but it helps when it’s busy. Pre-book now to reserve your complimentary parking space and discover the newly arrived summer collections in 100 boutiques at your preferred time!

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  • Digital Queuing

    We’ve introduced a new digital queuing system that allows you to reserve your place in the queue at selected boutiques. Sign up, save time and make most of your day in the Village.

  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital Map

    Navigate through the Village and plan your day with our interactive map.


Shopping Protocols

Village Map

Explore the Village with our interactive map.

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