Shopping Protocols

We have introduced new Shopping Protocols across the Village in keeping with Government guidelines, to ensure you have an enjoyable shopping experience.

In addition to following our normal shopping protocols, we have also introduced the mandatory wearing of face coverings.

Cloth face coverings are not suitable for children under the age of 13 and anyone who:

• has trouble breathing

• is unconscious or incapacitated

• is unable to remove it without help

• has special needs and who may feel upset or very uncomfortable wearing the face covering

Do not criticise or judge people who are not able to wear a face covering.

Our New Shopping Protocols

Thank you for observing the following procedures:

  • For an effortless experience

    Pre-booking your visit isn’t essential but it helps when it’s busy. Pre-book now to reserve your complimentary parking space and discover the newly arrived summer collections in 100 boutiques at your preferred time!

    Find Out More
  • Digital Queuing

    We’ve introduced a new digital queuing system that allows you to reserve your place in the queue at selected boutiques. Sign up, save time and make most of your day in the Village.

  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital Map

    Navigate through the Village and plan your day with our interactive map.


Village Map

Explore the Village with our interactive map.

View the map