Virtual Shopping FAQ's
Selected Village boutiques will be offering this service. We’re working to expand this selection. View the list of participating boutiques here.
Delivery charges vary between each boutique. Please ask the boutique advisor during your consultation to find out whether any additional charges apply.
Virtual Shopping is a personalised virtual selling service from the Village boutiques. It goes much further than online shopping – it’s a new, bespoke and personal way to access your favourite brands. Contact the boutiques at a time and from a place that suits you via WhatsApp, email or phone call. To find out more, visit the brand page of the boutique you wish to shop on the Village website.
Please check the boutique’s return policy during your consultation.
Each boutique offers different payment options, ranging from bank transfers and secure payment links to Bizum and PayPal. Contact the boutique directly to find out which payment methods it accepts.
Each boutique has its own shipping methods. To find out more, contact the boutique you’d like to purchase from.
Once you’ve placed your order, the boutique will inform you of the status of your order.
Contact the boutique directly and the team will explain their returns policy and process.
Simply notify the boutique you purchased from directly so the team can assist you.
The boutiques offer shipping across Spain and Europe. To ship to another destination or to discuss delivery charges, simply contact the boutique you wish to shop.
To find the contact details of your chosen brand, simply visit the brand page of the boutique you wish to shop on the Village website. Contact methods vary for each brand – from WhatsApp and email to phone calls – and will be listed on the relevant brand page.
Yes, but please be sure to inform the boutique advisor of this during your consultation.
The boutique advisor will present a variety of items to you during your consultation, tailored to suit you.
Each boutique has different guidelines for reserving items. To find out more about reservations, ask the boutique advisor during your virtual consultation.
Each boutique operates with slightly different delivery procedures and timings. To find out more about delivery, please ask the boutique advisor during your consultation.
Privilege members will continue to receive all current benefits. Before your payment is processed, please share your Privilege QR code to be scanned by the boutique advisor to ensure your purchases are recorded.
If you’d like to switch one of your purchases for a different size, please contact the boutique directly so the team can assist you.
If your purchases arrived damaged, please contact the boutique directly so the team can assist you.
In line with the latest government guidelines, La Roca Village and its boutiques have implemented a series of Shopping Protocols, designed to put your safety and well-being first. The protocols may vary slightly in each boutique.
During your consultation the boutique advisor will inform you if a minimum purchase applies.