From parking management to payment systems, discover the new measures we have put in place to make your shopping experience as easy and enjoyable as possible.
Shopping in the Village
You do not have to present a health pass to enter the Village or the boutiques (except for cafés, bars and restaurants).
The pass must prove one of the three following items: that you are fully vaccinated OR that you have been tested (PCR or antigen or autotest performed under the supervision of a health professional) with a negative result within the last 72hrs OR that you have recovered from COVID-19, confirmed by a positive PCR or antigen test result of at least 15 days and no more than 6 months old.
All boutiques are open. You can find the full list of boutiques here.
We recommend that all our customers respect the physical separation measures of 1 metre between each guest and all sanitary gestures.
Starting from 9 August 2021, the presentation of a health pass is obligatory to enter the cafés, bars and restaurants (inside and outside) in La Vallée Village. Takeaway service does not require the presentation of a health pass.
For the safety of our guests and colleagues, fitting rooms are sanitised at very regular intervals throughout the day, which may impact waiting times. We thank you for your patience.
To avoid contact, we encourage all guests to choose contactless payment options where possible.
Most of the brands in the Village have not changed their return and exchange policies.
For the safety of our guests and colleagues, we have limited the number of guests allowed in at any one time in The Apartment, which means that you need to pre-book a time. Please contact our Concierge team by email at TheApartment@LaValleeVillage.com or by phone at +33 (0)6 76 95 32 60 to book your visit. Please note that deep cleaning and social-distancing procedures are strictly applicable here, too.
Yes, the La Vallée Village Welcome Centre is open and will be delighted to provide you with information including opening hours, safety and health measures in place, the boutiques and much more. To get in touch, please call +33(0)1 60 42 35 00 or email Contact@LaValleeVillage.com
La Vallée Village has partnerships with leisure and travel loyalty programmes (please find full list here), enabling members to benefit from additional Miles when shopping at La Vallée Village. If you have a partner card and you would like to credit your Miles points for purchases made at La Vallée Village, you are now able to do so remotely by sending an email on the day of your visit to our Miles team at Miles@LaValleeVillage.com with the name of the loyalty programme, your account number, your name/first name/email address and a scan of all your receipts. For further details, please read the eligibility conditions here.
For the safety of our guests and colleagues, our luggage drop service is temporarily suspended. We apologise for any inconvenience caused.
Yes, purchase a La Vallée Village Gift Card here and treat someone to a designer day out on you.
1. Safety and Health Measures
Floor markings will help you maintain a one-metre social-distancing requirement when entering the Village, within the Village, in the boutiques and private client spaces, as well as when queuing.
Following Government guidelines, it is compulsory for our guests and colleagues to wear face masks. Please be aware that increased deep-cleaning schedules are in place throughout the Village at regular intervals. Hand sanitisers and hand-washing facilities with soap are available throughout the Village. We advise our guests and colleagues to respect hand-hygiene recommended protocols. To avoid contact, we encourage all guests to choose contactless payment options where possible.
Increased deep-cleaning schedules are in place throughout the Village at regular intervals. Hand sanitisers and hand-washing facilities with soap are also provided throughout the Village. Following Government guidelines, it is compulsory for our guests and colleagues to wear face masks.
We will be monitoring Village guest numbers for your safety, ensuring guests have the space to observe social-distancing requirements in keeping with Gocvernment guidelines. We will, however, do our best to make your entry into the Village as smooth as possible. From now on you can book a space in a digital queue at some of our boutiques.
Please be advised that wearing a face mask is compulsory in the Village, boutiques and restaurants.
2. Parking and Transport
To ensure the safety of our guests and colleagues, our valet parking service is temporarily suspended. We apologise for any inconvenience caused. However, it is still possible to reserve a special car park space. This service is available on week-ends and during special events for 10€/day. You can book this service by email at Voiturier@LaValleeVillage.com 24 hours before your arrival.
We have a selection of electric vehicle charging points available for guests to use free of charge. These are cleaned at regular intervals and latex gloves will be available on request from our security staff.
Our Shopping Express® luxury coach service is available for booking. Please find all necassary information here.
To arrive in comfort and style with a private transfer, please click here or ask our Welcome team. The Village Welcome Centre will also be delighted to book a taxi for you.
The meeting point is located behind the Welcome Centre, next to the drop-off area.
3. Our App and e-Services
In addition to exclusive content and offers and treats from your favourite boutiques, the La Vallée Village app allows you to navigate through the Village using our interactive map: simply touch, pan and zoom to view boutiques; you can search by name or category.
Free Wi-Fi is available throughout the Village and will require an email address to log in.
Enjoy exceptional access to your favourite brands with our new Virtual Shopping and Shop & Collect services. Simply browse products on our website or contact the boutiques to explore more products and offers. Buy your favorite products and choose to receive them at home or to pick them up on site, depending on the store.
1. Virtual shopping and "Shop & Collect"
To view the list of participating brands, click here. Then, simply contact the brand you’d like to shop with.
Some products will be listed on the boutique’s brand page on our website. If you’d like to explore the full range, contact the boutique.
Simply contact the boutique by phone, video call, email or WhatsApp. The choice is yours.
At a time that and from a place that suits you, enjoy a virtual consultation with the boutique via your chosen method of communication. The team will share the boutique’s collections and latest offers with you.
Once you’ve selected the item(s) you’d like to purchase, the boutique will put them aside for you. You’ll then receive confirmation of your purchase by email and can collect them.
Different payment methods are available depending on the policy of each boutique.
2. Collection from the boutique
From the moment you make your purchase, your items will be ready for collection. Simply contact the boutique to arrange collection.
You can collect your purchases made via Virtual Shopping from the Village from 9am to 6pm.
Bring your purchase confirmation and your identity card with you and present it at the relevant boutique.
Absolutely. Send the purchase confirmation to the person who will collect your package and your ID card.
3. Cancellation and exchanges
Each store has its own return and exchange policy. We invite you to contact each of them to learn more.
For all cancellations please contact the boutique directly. Each store has its own return and exchange policy.
If you would like your item to be gift wrapped you must request this during your virtual appointment.
Each boutique’s exchange and return policies vary. Please check the terms and conditions during your virtual appointment.