Virtual Shopping

Frequently Asked Questions

• Are all Village boutiques participating?

  Selected Village boutiques will be offering this service. We’re working to expand this selection. View the list of participating boutiques here.

• How can I contact the brand?

  To find the contact details of your chosen brand, simply visit the brand page of the boutique you wish to shop on the Village website. Contact methods vary for each brand – from WhatsApp and email to phone calls – and will be listed on the relevant brand page.

• How can I see all the products available at boutique?

  The boutique advisor will present a variety of items to you during your consultation, tailored to suit you.

• Are there any benefits for Las Rozas Village Membership?

  Members of Las Rozas Village Membership will continue to receive all current benefits. Before your payment is processed, please share your Privilege QR code to be scanned by the boutique advisor to ensure your purchases are recorded.

• Will a delivery charge apply to my order?

  Delivery charges vary between each boutique. Please ask the boutique advisor during your consultation to find out whether any additional charges apply.

• What is the return policy?

  Please check the boutique’s return policy during your consultation.