Frequently Asked Questions
FAQs
We have followed the applicable health & safety guidelines.
Our New Shopping Protocols
All guests will have their temperature scanned on arrival. Scanned data is not recorded. You may decline a temperature scan by not entering the Village. For more information, please click here.
Floor markings will help you maintain a 1.5 metre social distancing requirement when entering the Village, in the boutiques, restaurants and vip lounge, as well as when queuing. Boutiques will be required to limit the number of guests allowed in at any one time.
Further to the new government guidelines and to ensure a safe environment for everyone we ask that you shop by yourself (or accompanied by your child(ren) - younger than 18 years old, or someone that needs special attention). But as a family, you can all be together again for a nice lunch or dinner in one of our restaurants and share your new purchases and experiences!
Please please limit the time you spend in each boutique to a maximum of 30 minutes. With more than 90 boutiques in our Village you can enjoy a full day of shopping, so we encourage you to explore new brands, new products and new styles.
Face masks must be worn in the Village, boutiques and restaurants – when not seated – by adults and children over the age of 12 in line with the guidelines set by the Belgian government.
Increased cleaning schedules, regular disinfection routines and deep cleaning are in place throughout the Village.
There are hand sanitiser touchpoints which are placed at the entrances, throughout the Village and in public restrooms. For hand-hygiene guidance, please click here.
To avoid contact, we encourage all guests to choose contactless payment options where possible.
We recommend using our interactive digital map to find your way through the Village.Increased cleaning schedules, regular disinfection routines and deep cleaning are in place throughout the Village. There are hand sanitiser touchpoints which are placed at the entrances, throughout the Village and in public restrooms. For hand-hygiene guidance, please click here.
We will be monitoring Village numbers to ensure guests have the space to observe social distancing requirements. Due to thermal scanning procedures, it may take you a little longer than normal to enter the Village. Thank you in advance for your patience.
Yes, all guests entering Maasmechelen Village are required to have their temperatures scanned. Scanned data is not recorded. You may decline a temperature scan by not entering the Village. For more information, please click here.
Unfortunately guests displaying an elevated temperature (above 38°C) will not be allowed to enter the Village.
In line with Belgian government guidelines, face masks must be worn in the Village, boutiques and restaurants – when not seated – by adults and children over the age of 12.
Yes, in order to maintain social distancing, boutiques will be limiting the number of guests allowed at any one time to one guest per 10 square metres. There will be a queuing system in place, with 1.5 metre markings on the floor to help you maintain social distancing. Some boutiques will also have separate entry/exit points.
Further to the new government guidelines and to ensure a safe environment for everyone we ask that you shop by yourself (or accompanied by your child(ren) - younger than 18 years old, or someone that needs special attention). But as a family, you can all be together again for a nice lunch or dinner in one of our restaurants and share your new purchases and experiences!
There is no limit to your visit to the Village, but further to the new government guidelines we ask that you please limit the time you spend in each boutique to a maximum of 30 minutes. With more than 90 boutiques in our Village you can enjoy a full day of shopping, so we encourage you to explore new brands, new products and new styles. To facilitate your boutique visit, you can also download our digital queuing app to book your shopping time slot in advance in selected boutiques.
Parking and Transport
Yes, we offer spacious parking facilities.
No, we offer complimentary parking to all guests.
We have an electric vehicle charging points available for guests to use. Hand sanitisers are available next to the charging point.
To ensure the safety of our guests and colleagues, our Shopping Express® luxury coach service is temporarily unavailable. We apologise for any inconvenience caused.
The nearest train stations are located in Genk and Hasselt, all about 20-30 minutes away by car, and 60 minutes away by bus. To avoid contact as much as possible, you can buy your tickets online if possible.
There is a regular bus service between Maasmechelen Village and Hasselt or Genk. The 45 bus leaves from Hasselt and Genk and will take you in 40 to 60 minutes to our nearest stop 'Eisden Maasmechelen Village'.
D&D Services operates in the area around Maasmechelen and is available to take you to and from the Village. For more information about traveling to Maasmechelen Village by taxi, please call +32 11 790 690. You can also order a taxi from a local company in the Tourist Information Center.
Shopping Experience
We are open from Monday to Thursday from 10 am to 7 pm and on Friday, Saturday and Sunday from 10 am to 8 pm. Please click here for further updates.
The majority of boutiques are now open. For further details, please click here.
Our restaurants are open. The new guidelines of the Belgian government are strictly followed: the distance between the tables is at least 1.5m, a maximum of 10 people can sit at 1 table, table service and consumption at the table are mandatory, face masks must be worn in the restaurants – when not seated – by adults and children over the age of 12, all waiters are required to wear a mouth mask
To ensure the safety of our guests and colleagues, some services have been temporarily suspended. These include: pushchairs, dog trolleys and luggage drop. Free Wi-Fi is available throughout the Village.
Most fitting rooms are open as usual. For the safety of our guests and colleagues, fitting rooms are sanitised at regular intervals.
To avoid contact, we encourage all guests to choose contactless payment options where possible.
Yes, our experts are available by appointment to provide you with a customized shopping experience. For more information, email info@maasmechelenvillage.com or call +32 (0) 89 77 40 00.
Most of the brands in the Village have not changed their return/exchange policies.
Our boutiques offer spring-summer collections.
Yes, please click here. to discover the new brands.
Yes, our private VIP spaces are available by appointment. For more information, please send an e-mail to info@maasmechelenvillage.com or call +32 (0) 89 77 40 00. Please note that deep cleaning and social-distancing procedures are applicable here too.
Yes, the Maasmechelen Village Tourism Information Centre is open for information about your visit, the boutiques, the local area and more. To get in touch, please call +32 (0) 89 77 40 00 or email info@maasmechelenvillage.com
Our gift cards can be ordered online only.
Enjoy a luxury shopping experience at Maasmechelen Village with your canine companion, and when your shopping day is done, enjoy a walk in the Village’s beautiful local surroundings. Guide dogs and service dogs are welcome throughout the Village, including inside boutiques and restaurants. Non-guide dogs can check in to the designated Dog Village while you shop, where they will be provided with water, treats and toys to play with. Non-guide dogs are not permitted in the boutiques.
You must have an invitation and exchange it for a VIP day ticket, which you can collect from the Tourist Information Centre. If you've already signed up for Privilege membership, be sure to look out for emails announcing promotions and follow the instructions for getting discounts. If you are not yet a Privilege member, you can register online.
For the safety of our guests and colleagues, our luggage drop service is temporarily suspended. We apologise for any inconvenience caused.
Maasmechelen Village does not offer this service. Apologies for any inconvenience.
Maasmechelen Village does not offer this service. Apologies for any inconvenience.
Our App and e-Services
In addition to exclusive content and offers and treats from your favourite boutiques, the Maasmechelen Village app allows you to navigate through the Village using our interactive map: simply touch, pan and zoom to view boutiques, search by name or category.
Free Wi-Fi is available throughout Maasmechelen Village and will require an email address to log in.