Paying us a visit? Plan ahead with our guidelines, designed to ensure you have an enjoyable shopping experience.

Our Shopping Protocols

Thank you for observing the following procedures

  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

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  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

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  • Digital Queuing

    To make the most of your time, you can book a space in a digital queue at many of the boutiques for a more relaxing experience.

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  • Virtual shopping

    Enjoy shopping from the comfort of your own home, and our Village boutiques will deliver direct to your door.

    shop from home

Quietest times to shop

What new measures are in place in the Village?

  • Please observe the floor markings throughout the Village and keep a 1.5 metre distance from other guests. Boutiques will be required to limit the number of guests allowed in at any one time.

  • Please respect the requirement for staff to wear face masks while they serve you.

  • Please be aware that increased cleaning schedules and deep-cleaning are in place throughout the Village.

  • Hand sanitisers and hand-washing facilities are available throughout the Village. For hand-hygiene guidance, please click here.

  • To avoid contact, we encourage guests to choose contactless payment options where possible.

  • We recommend using our interactive digital map to find your way through the Village.

What cleaning facilities have you installed in the Village?

  • Please be aware that increased cleaning schedules and deep-cleaning are in place throughout the Village. Hand sanitisers and hand-washing facilities are available throughout the Village.

Will I have to queue to enter the Village?

  • We will be monitoring Village numbers to ensure guests have the space to observe social-distancing requirements.

Do I have to wear a face mask?

  • In line with government and local health authority guidance, masks must be worn at all times. Please respect the requirement for staff to wear face masks while they serve you.

Are you limiting the number of guests in the boutiques?

  • Yes, in order to maintain social distancing, boutiques will be limiting the number of guests allowed at any one time to one guest per 10 square metres. There will be a queuing system in place, with 1.5 metre markings on the floor to help you maintain social distancing. Some boutiques will also have separate entry/exit points.

Shopping Protocols

Still have questions?

We’re continuing to make shopping safe and seamless for our guests and colleagues. If you have more questions, please let us know!

Village Map

Explore the Village with our interactive map.

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