We have followed the applicable health & safety guidelines.
The large majority of boutiques will be open. You can find the list of open boutiques here.
In accordance with Government guidelines, during the current period up to 10 people will be able to gather. We are nevertheless asking all guests to adhere to social distancing.
In line with Government guidelines, only limited takeaway services will be offered in a number of areas in the Village.
To ensure the safety of our guests and colleagues, some services have been temporarily suspended. These include Hands-free Shopping, Valet parking, luggage drop, the loan of pushchairs (for kids and dogs) and umbrellas (mini-sized umbrellas will be available for purchase), tax-free shopping, shuttles and car washing.
Free Wi-Fi is available throughout the Village.
For more information, please contact our Guest Services Team by phone at +33(0)1 60 43 35 00 or by email Contact@LaValleeVillage.com
For the safety of our guests and colleagues, fitting rooms are sanitised at very regular intervals throughout the day, which may impact waiting times. We thank you for your patience.
To avoid contact, we encourage all guests to choose contactless payment options where possible.
Most of the brands in the Village have not changed their return and exchange policies.
Spring–Summer 2019 collections will be available in the boutiques.
For the safety of our guests and colleagues, we have limited the number of guests allowed in at any one time in The Apartment, which means that you need to pre-book a time. Please contact our Concierge team by email at TheApartment@LaValleeVillage.com or by phone at +33 (0)6 76 95 32 60 to book your visit. Please note that deep cleaning and social-distancing procedures are strictly applicable here, too.
Yes, the La Vallée Village Welcome Centre is open and will be delighted to provide you with information including opening hours, safety and health measures in place, the boutiques and much more. To get in touch, please call +33(0)1 60 42 35 00 or email Contact@LaValleeVillage.com
La Vallée Village has partnerships with leisure and travel loyalty programmes (please find full list here), enabling members to benefit from additional Miles when shopping at La Vallée Village. If have a partner card and you would like to credit your Miles points for purchases made at La Vallée Village, you are now able to do so remotely by sending an email on the day of your visit to our Miles team at Miles@LaValleeVillage.com with the name of the loyalty programme, your account number, your name/first name/email address and a scan of all your receipts. For further details, please read the eligibility conditions here.
For the safety of our guests and colleagues, our luggage drop service is temporarily suspended. We apologise for any inconvenience caused.
Yes, purchase a La Vallée Village Gift Card here and treat someone to a designer day out on you.
2. Safety and Health Measures
Floor markings will help you maintain a one-metre social-distancing requirement when entering the Village, within the Village, in the boutiques and private client spaces, as well as when queuing. Boutiques will be required to limit the number of guests allowed in at any one time.
Following Government guidelines, we advise our guests and colleagues to wear face masks. Please be aware that increased deep-cleaning schedules are in place throughout the Village at regular intervals. Hand sanitisers and hand-washing facilities with soap are available throughout the Village. We advise our guests and colleagues to respect hand-hygiene recommended protocols. To avoid contact, we encourage all guests to choose contactless payment options where possible.
Increased deep-cleaning schedules are in place throughout the Village at regular intervals. Hand sanitisers and hand-washing facilities with soap are also provided throughout the Village. Following Government guidelines, we advise our guests and colleagues to wear face masks.
We will be monitoring Village guest numbers for your safety, ensuring guests have the space to observe social-distancing requirements in keeping with Gocvernment guidelines. We will, however, do our best to make your entry into the Village as smooth as possible.
Following Government guidelines, we advise our guests and colleagues to wear face masks. Nevertheless it can become mandatory in some boutiques.
Yes, in order to maintain social distancing, boutiques will be limiting the number of guests allowed at any one time. There will be a queuing system in place, with markings on the floor to help guests maintain a one-metre social-distancing requirement. The largest boutiques will also have separate entry/exit points.
3. Parking and Transport
To ensure the safety of our guests and colleagues, our valet parking service is temporarily suspended. We apologise for any inconvenience caused.
We have a selection of electric vehicle charging points available for guests to use free of charge. These are cleaned at regular intervals and latex gloves will be available on request from our security staff.
To ensure the safety of our guests and colleagues, our Shopping Express® luxury coach service is temporarily unavailable. Please click here for further updates. We apologise for any inconvenience caused.
To arrive in comfort and style with a private transfer, please click here or ask our Welcome team. The Village Welcome Centre will also be delighted to book a taxi for you.
The meeting point is located behind the Welcome Centre, next to the drop-off area.
4. Our App and e-Services
In addition to exclusive content and offers and treats from your favourite boutiques, the La Vallée Village app allows you to navigate through the Village using our interactive map: simply touch, pan and zoom to view boutiques, search by name or category.
Free Wi-Fi is available throughout the Village and will require an email address to log in.