Shop the Virtual Village

Virtual Shopping Frequently Asked Questions

• What is Virtual Shopping?

  Virtual Shopping is a new service offered by participating boutiques at Kildare Village, enabling you to remotely purchase items directly from the boutiques.

  You can have your items delivered to you or you can arrange to collect them from the Village at a time agreed between you and the boutique when your purchase is made.

• How does Virtual Shopping work?

  Select your favourite brand from the participating boutiques list here, then contact the boutique directly by WhatsApp, phone or email to shop.

  Select the items you wish to purchase, make your secure payment and the boutiques will then arrange home delivery or prepare your items for collection from the Village.

  The collection date and time will be agreed between you and the boutique when your purchase is made. If you choose home delivery, there may be a delivery charge, which will be communicated to you by the boutique staff at time of purchase.

• How does Shop & Collect work? 
  1. This service is available from Monday 10 May 2021.
  2. Shop with the boutique directly via Virtual Shopping.
  3. Please inform the boutique you would like to collect your purchase from the Village.
  4. You must pay for your items in advance of visiting Kildare Village.
  5. The boutique will confirm with you a date and time for collection.
  6. The boutique will send you an email, SMS or WhatsApp message to you confirming the date and time of collection.
  7. This collection confirmation is required in order to access the Village and must be shown to security on arrival at the Village.
  8. To cancel a collection appointment please contact the boutique directly.
  9. For more information, please click here here
• What if I need to know more?

  Both our boutique teams and our Virtual Concierge team are happy to answer any questions about this new service and are also contactable by phone +353 (0)45 520501or email KVTIC@valueretail.com

• How do I book an appointment?

  Visit our website for information on how to contact the Village boutiques and the Kildare Village Virtual Concierge/Personal Shopping team.

• How to share your unique code virtually with the boutique

  You can share your personal code with the boutiques when shopping virtually by following the quick and easy steps below .

  If shopping via WhatsApp or Email:

  • Log into your personal account via the Kildare Village website or app.
  • Screenshot your personal QR code.
  • Send to the boutique via WhatsApp or email.
  • The boutique can then scan the code in-store.

  If shopping via phone or videocall:

  • Log into your personal account via the Kildare Village website or app.
  • Underneath your personal QR code, you will see a sixteen digit numeric code.
  • Verbally share this code with the boutique
  • The code will then be manually entered in-store.

  *we would invite you to always ask the boutique about scanning your personal code when shopping.

• Can I virtually shop the Village with my Gift Card?

  Yes, please contact our Guest Services Team on +353 (0)45 520501 to activate a new gift card which you can then shop participating boutiques virtually. You will need to share with us the gift card reference number and valid proof of ID.