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Shopping Protocols

For a safe and enjoyable shopping experience

In line with government recommendations we encourage guests to wear a mask when in the Village, and maintain a social distance of two metres from other guests at all times.

In order to have a safer and more enjoyable shopping experience we advise guests to visit during our quieter times:

  • Weekday mornings 9.00 to 11.00
  • Weekday evenings 18.00 to 20.00

We have introduced a new Digital Queuing system to reduce waiting in line. You can now book a space in a digital queue at some of our boutiques and receive a SMS with your entry time.

For more information on our full Shopping Protocols, including thermal scanning, social distancing and hand hygiene please read below.

Our Shopping Protocols

Thank you for observing the following procedures:

  • Digital queuing

    To make the most of your time you can now book a space in a digital queue at some of our boutiques.

    Find out more
  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

    Discover
  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

    Find out more

Understanding Thermal Scanning

For the safety of our guests and colleagues, we have introduced a new policy of temperature checking our guests prior to Village entry. Thank you in advance for your cooperation.

Shopping protocols

All your favourite designers in one place

Most of our boutiques are open and looking forward to welcoming you.