Shopping Protocols

Discover our open-air shopping experience

The Village is momentarily closed in line with the latest government guidance.

You can still enjoy shopping the Village boutiques from the comfort of your own home with our Virtual Shopping service that will deliver direct to your door.

Simply browse the boutiques’ collections on our website. Then contact the boutique directly by phone, email or WhatsApp to arrange your appointment.

We look forward to seeing you again soon and hope you stay safe and well.

Our Shopping Protocols

Thank you for observing the following procedures:

  • Digital queuing

    To make the most of your time you can now book a space in a digital queue at some of our boutiques.

    Find out more
  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

    Find out more

Understanding Thermal Scanning

For the safety of our guests and colleagues, we have introduced a new policy of temperature checking all visitors prior to Village entry. Thank you in advance for your cooperation.

Shopping protocols

All your favourite designers in one place

Our boutiques are open and looking forward to welcoming you.