Shopping Protocols

For a safe and enjoyable shopping experience

Enjoy an open-air experience

Face coverings must be worn at all times inside the boutiques, and are strongly recommended outside the boutiques in all other areas of the Village. Face coverings are available to purchase in the Village.

Please maintain a social distance of one metre or more.

To enjoy a more relaxed shopping experience, we advise you visit during our quieter times:

  • Weekday mornings 9.00 to 11.00
  • Monday to Wednesday 18.00 to 20.00
  • Thursday to Friday 18.00 to 21.00

For more information on our Shopping Protocols, including digital queuing, thermal scanning, social distancing and hand hygiene, please read below.

Our Shopping Protocols

Thank you for observing the following procedures:

  • Digital queuing

    To make the most of your time you can now book a space in a digital queue at some of our boutiques.

    Find out more
  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

    Find out more

Understanding Thermal Scanning

For the safety of our guests and colleagues, we have introduced a new policy of temperature checking all visitors prior to Village entry. Thank you in advance for your cooperation.

Shopping protocols

All your favourite designers in one place

Our boutiques are open and looking forward to welcoming you.