Shopping Protocols

We'll be open on Monday 12 April ​from 8am to 8pm

The Village is full of the joys of spring and we look forward to seeing you.

To ensure you have a safe and enjoyable open-air shopping experience, please consult our Shopping Protocols below.

Plan your trip and consult our quietest times to visit.

Face coverings must be worn at all times throughout the Village, including inside the boutiques.

If you can't get to the Village, you can still shop from home with our Virtual Shopping service, with delivery direct to your door.

Our Shopping Protocols

Thank you for observing the following procedures:

  • Digital queuing

    To make the most of your time you can now book a space in a digital queue at some of our boutiques.

    Find out more
  • Frequently asked questions

    From parking to payment, find out what changes we’ve made to ensure you have an enjoyable shopping experience.

    Discover more
  • Digital map

    Navigate through the Village and plan your day with our interactive map.

  • Download our app

    Find your way easily around the Village and plan your boutique list in advance using our Village app.

    Find out more

Understanding Thermal Scanning

For the safety of our guests and colleagues, we have introduced a new policy of temperature checking all visitors prior to Village entry. Thank you in advance for your cooperation.

Shopping protocols

All your favourite designers in one place

Our boutiques are open and looking forward to welcoming you.