Guest service

Virtual Shopping

A New Way of Shopping

You can still shop collections from your favourite brands with our Virtual Shopping service* offered by participating boutiques.

Simply select your favourite brand from the list below and contact them directly to start shopping. Your purchases can be delivered directly to your door.

How it works

  1. Contact the boutique

    Contact the boutiques of your choosing from the list below; the staff will be delighted to arrange a private virtual appointment.

  2. Your appointment

    Your Virtual Shopping appointment with the boutique will either take place over the telephone, as a video call, by email or WhatsApp.

  3. Delivery

    Your purchase will be made securely and shipped directly to you. Delivery is available within the UK only; charges may apply.

Chat with Bicester Village

Connect with our Concierge team via WhatsApp for support during your Virtual Shopping experience. The team will be delighted to assist you from Monday to Friday 9.00 to 18.00.

chat now

*Privacy notices and terms and conditions for purchases from boutiques are available upon request – please ask individual boutiques for details. The Collection service is organised by Bicester Village in conjunction with boutiques. Please click below for further details.

We’re also pleased to offer an e-redemption service for claiming frequent flyer points. To use this service, please click here.

We're excited to bring Virtual Shopping to you, and would love to hear your feedback as we look to continuously improve the service. Please email us at BicesterVisitorCentre@ValueRetail to tell us about your experience.

Virtual Shopping Frequently Asked Questions

Read more Virtual Shopping FAQs